Policies and Warranty
Quotes are good for 30 days. A 50% deposit is required to hold equipment. Availability cannot be guaranteed without deposit. Terms are 50% down; 50% upon shipment. All sales are final. In-store credit only for any pre-approved returned merchandise. A 20% restocking fee is applied to all preapproved returned equipment. Purchase(s) may be subject to applicable sales and/or use taxes, being reported and paid by the purchaser. Seller assumes no liability for such taxes. Six months (6) parts and labor warranty on used items. One year (1) parts and labor manufacturer warranty on new items. NOTE: warranties include parts and labor only; shipping charges will apply. Any unauthorized service on equipment voids the warranty and is at the customer’s expense.
Normal lead time is six to eight weeks. Expedited service is available for an additional fee; consult with your sales representative.
Customers not ready to receive equipment within thirty days of the agreed upon delivery date will be required to pay the balance in full. Storage fees will apply sixty days beyond scheduled delivery date at the rate of 2.5% per month. Please note that if Ophthalmic Equipment Specialists is delivering and installing the equipment, a minimum of four weeks’ notice is required to schedule delivery and install.
Upon delivery, all shipments and equipment must be inspected before signing acceptance sheet. Be sure to note all damage, problems or concerns with packaging on the waybill BEFORE signing. Notes should include but not limited to: dirty, scratched, mishandled, cracked, box crushed, holes, etc. IMMEDIATELY open and use the equipment. Notify Ophthalmic Equipment Specialists, of any problems in order for a claim to be filed. Failure to follow these instructions may result in the loss of claim and/or warranty.
This authorizes Ophthalmic Equipment Specialists to secure payment for your purchase through one of the following methods of payment: Bank wire transfer, ACH or credit card if payment is other than a company check. When a trade-in is involved, the buyer agrees to allow Ophthalmic Equipment Specialists to charge the credit card on file, or access funds through ACH for the value of the trade-in- IF the trade-in is not received at Ophthalmic Equipment Specialists within 30 days of equipment delivery or if it is not as represented to the Ophthalmic Equipment Specialists sales or purchasing representative.
Collection of your Personal Information
Ophthalmic Equipment Specialists collects personal identifiable information, such as your e-mail address, name, home or work address and/or telephone number.
There is also information about your computer hardware and software that is automatically collected by Ophthalmic Equipment Specialists. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Ophthalmic Equipment Specialists for the operation of the service, to maintain quality of the service, and to provide general statistics.
Please keep in mind that if you directly disclose personal identifiable information or personally sensitive data through Ophthalmic Equipment Specialists public message boards, this information may be collected and used by others.
Use of your Personal Information
Ophthalmic Equipment Specialists collects and uses your personal information to operate the Ophthalmic Equipment Specialists website and deliver the services you have requested. Ophthalmic Equipment Specialists also uses your personal identifiable information to inform you of other products or services available new from Ophthalmic Equipment Specialists and its affiliates. Ophthalmic Equipment Specialists may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Ophthalmic Equipment Specialists does not sell, rent or lease its customer lists to third parties. Ophthalmic Equipment Specialists may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ophthalmic Equipment Specialists may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ophthalmic Equipment Specialists and they are required to maintain the confidentiality of your information.
Ophthalmic Equipment Specialists keeps track of the websites and pages our customers visit within our site in order to determine which Ophthalmic Equipment Specialists services are the most popular. This data is used to deliver customized content and advertising within Ophthalmic Equipment Specialists to customers whose behaviour indicates that they are interested in a particular subject area.
Ophthalmic Equipment Specialists website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ophthalmic Equipment Specialists, or the site; (b) protect and defend the rights or property of Ophthalmic Equipment Specialists; and, (c) act under exigent circumstances to protect the personal safety of users of Ophthalmic Equipment Specialists or the public.
LOANER EQUIPMENT AGREEMENT:
In the unlikely event that your order needs to ship for installation and Ophthalmic Equipment Specialists has not been able to fulfil your entire order with the exact equipment as ordered, Ophthalmic Equipment Specialists can/may elect to send loaner equipment of equal or greater value to have your practice up/running and functional to use until we are able to fulfil with the exact equipment within a reasonable time. Ophthalmic Equipment Specialists would still expect final payment to be made in full at the time of delivery and with a “loaner agreement” provided to protect the buyer. All expenses incurred for delivery and/or pick up of loaner equipment will be the sole responsibility of Ophthalmic Equipment Specialists
All returned checks will result in a $45.00 Service fee.
Ophthalmic Equipment Specialists is committed to protecting your privacy and implementing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Ophthalmic Equipment Specialists website (myeyeequipment.com) and governs data collection and usage. By using the Ophthalmic Equipment Specialists website, you consent to the data practices described in this statement.
The Ophthalmic Equipment Specialists website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
Security of your Personal Information
Ophthalmic Equipment Specialists secures your personal information from unauthorized access, use or disclosure. Ophthalmic Equipment Specialists secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption.
Changes to this Statement
Ophthalmic Equipment Specialists will occasionally update this Statement of Privacy to reflect company and customer feedback. Ophthalmic Equipment Specialists encourages you to periodically review this Statement to be informed of how we are protecting your information.